Business Operations Analyst

 In

Website Engineering

Reference Code: 4643

Title: Business Operations Analyst

Duration: 52 Weeks with possibility of extension.

Location: Detroit, MI, 48265

Type: Contract

 

Position Detail

Business Operations Analyst

As a Business Operations Analyst, you will be responsible for the activities related to overseeing the daily acquisition, quality management and distribution of dealer data within GM in support of the Vehicle Sales Service Marketing organization.

 

Specific Responsibilities of this Position:

The working environment is highly collaborative with both internal and external partners including IT, DSPs (Dealer Service Providers), and downstream program teams. This position requires agility, attention to detail, a high level of independent judgment, initiative, and the ability to develop solutions with limited direction.

 

Responsibilities

  • Oversee successful day-to-day transactional flow of dealer data between DSPs, IT, and downstream programs.
  • Participate in daily issue resolution activities.
  • Ability to detect, analyze and provide direction to DSPs and IT for correction of dealer data issues to minimize impact to GM Programs and dealers.
  • Provide recommendations for work-flow improvement and operational efficiency.
  • Proactively monitor dealer data for emerging issues to ensure data quality.
  • Resolve dealer, field, and downstream data escalations.
  • Support issue management workflow and ticket system.
  • Maintain a positive and collaborative relationship with all GM organizations.
  • Ability to work across both IT and Business functions.
  • Manage relationships with our dealers, dealer service providers, and over 30 downstream program teams.
  • Support Ad-hoc requests and data investigations.

 

Basic Required Qualifications:

  • 5-10 Years of experience.
  • Strong written and oral communication skills.
  • Clear and logical critical thinking skills.
  • Well-developed analytical skills.
  • Self-starter with the ability to work independently.
  • Strong interpersonal skills and ability to build effective working relationships across functions.
  • Ability to execute in a multiple work stream project environment with changing priorities.
  • Thrive in a complex environment.
  • Ability to prioritize assignments and multi-task within time constraints.
  • Ability to gain high-level understanding of complex business processes.
  • SQL Proficiency.
  • Exposure to XML, JSON.
  • Proficient in Microsoft Office product suite.
  • Bachelor's degree or equivalent experience.

Preferred Work Schedule:

Full-time, M=F, 40 Hours week

 

 

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