CRM Subject Matter Expert

 In

Website Application Development

Reference Code: 4244

Position: SME (CRM)
Position Description:

  • Configure and coordinate development of the system to meet the business needs Assist with deployment and provisioning activities 
  • Provide on-going support of custom applications and objects within Microsoft Dynamics CRM 
  • Assist with technical support and incident problem solving 
  • Serve as a Subject Matter Expert (SME) within all aspects of CRM software to include technical requirements, system configuration, user requirements, and system upgrades 
  • Assist with business analyses during product release management 
  • Assist with the evaluation of new technologies to integrate into CRM.  
  • Perform CRM application testing of configurations and customizations 
  • Lead and/or participate in analysis sessions to determine application requirements for new CRM implementations 
  • Extend capability of CRM through creation of new entities, forms, work flows and reports 
  • Design business processes and integrations between Microsoft Dynamics CRM applications and other applications  
  • Perform data migration activities

Primary Skills Required: Desired Skills & Experience 
Minimum Requirements 

  • 2+ years’ experience with software development, specifically around Microsoft Dynamics CRM 
  • Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM 
  • Demonstrated proficiency in installing and deploying CRM Organizations Demonstrated proficiency in customizing and creating CRM entities Demonstrated proficiency in understanding and implementing business workflows and processes 
  • Demonstrated proficiency in using the either the CRM SDK or plugin platforms. Demonstrated proficiency with Microsoft .NET 3.5+ development using C# Experience with source control management systems and continuous integration/deployment environments 
  • Internally motivated, able to work proficiently both independently and in a team environment 
  • Proven communication skills with both internal team members and external business stakeholders 
  • Strong initiative to find ways to improve solutions, systems, and processes

Skills Preferred:

  • Experience working on an agile development team. 
  • Experience with supporting Microsoft products (SQL Server, IIS) 
  • Developing, deploying, customizing and integrating Microsoft Dynamics CRM / D365 
  • Experience or knowledge with Power Apps 
  • Demonstrated proficiency in understanding and implementing business workflows and processes 
  • Proficiency in developing efficient Client side scripting using JQuery, Plug-In, Work Flows, Custom Business Processes and a fair level of knowledge in developing ASP.NET applications, SSRS and SSIS Packages.

Experience Required:

  • 2+ years’ experience with software development, specifically around Microsoft Dynamics CRM

Education Required:

  • Bachelor’s degree in Computer Science or similar technical discipline, or equivalent work experience

 

 

 

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