Customer Service Representative I


Website Administrative

Reference Code: 5010

Position Title: Customer Service Representative I
Location: REMOTE, Chicago, IL, 60601
Duration:4/26/2021 – 7/25/2021 with possible extension

Position is 100% remote – candidates can sit anywhere in the US but MUST be able to work a shift of 9:00 a.m. – 6:00 p.m. EST

– Call Center experience – very high volume
– Must be bilingual in English and at least ONE of the following languages (will not consider candidates who do not meet this requirement):

Summary: Respond to telephone inquiries from both  Members and Providers and provide accurate, efficient, and courteous service. Essential Function: Respond to incoming calls from members and providers excluding provider claims calls. Achieve individual performance goals as it relates to call center objectives Engage and collaborate with other departments as applicable Comply with workplace safety standards Comply with regulatory requirements Demonstrate positive working relationships with peers and effectively manage conflict Attend meetings and training sessions as scheduled Show flexibility in meeting changing performance objectives consistent with  and department objectives Knowledge/Skills/Abilities: Excellent oral and written communication skills Ability to use PC, typing 40 WPM Ability to research problems Ability to talk and type simultaneously Strong listening skills Empathy/passion for working with senior, disabled, low income populations and providers Great Interpersonal Communication Skills; Strong Verbal and Written communication skills, organizational skills and Problem Solving Bilingual communication skills preferred Ability to abide by  policies Ability to maintain attendance to support required quality and quantity of work Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers Required Education: High School Diploma or GED Required Experience: 0-2 years of Customer Service/Call Center experience in Healthcare or equivalent related experience Working knowledge of Microsoft Office or other comparable software



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