Customer Service Representative I

 In

Website Administrative

Reference Code: 4314

Position Title: Customer Service Representative I
Duration: 6 months contract with possible extension
Desired Start Date: 10/19/2020
Location: Long Beach, CA, 90802

 

Note:

  • 100% remote position. Prefers candidate is located in OC/LA area, however not a requirement.
  • Call Center/Operator and Data Entry role for Open Enrollment.
  • Candidate will be responsible for taking overflow calls and triaging/ transferring calls to appropriate parties
  • Bilingual Spanish is a plus
  • Flexible work hours, however shift could be between 6am – 6pm PST. May be required to work on Saturdays if/when needed.
  • Candidate must be computer literate.
  • Healthcare experience is not required, but is a plus

Summary: 

  • Respond to telephone inquiries from both Members and Providers and provide accurate, efficient, and courteous service. 

Essential Function: 

  • Respond to incoming calls from members and providers excluding provider claims calls. 
  • Achieve individual performance goals as it relates to call center objectives 
  • Engage and collaborate with other departments as applicable Comply with workplace safety standards Comply with regulatory requirements Demonstrate positive working relationships with peers and effectively manage conflict 
  • Attend meetings and training sessions as scheduled 
  • Show flexibility in meeting changing performance objectives consistent with the client and department objectives 

Knowledge/Skills/Abilities:

  • Excellent oral and written communication skills Ability to use PC, typing 40 WPM Ability to research problems Ability to talk and type simultaneously 
  • Strong listening skills 
  • Empathy/passion for working with senior, disabled, low income populations and providers Great Interpersonal Communication Skills; Strong Verbal and Written communication skills, organizational skills and Problem Solving 
  • Bilingual communication skills preferred 
  • Ability to abide by client's policies 
  • Ability to maintain attendance to support required quality and quantity of work 
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) 
  • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers 

Required Education: 

  • High School Diploma or GED 
  • Required Experience: 0-2 years of Customer Service/Call Center experience in Healthcare or equivalent related experience 
  • Working knowledge of Microsoft Office or other comparable software

 

 

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