Customer Service Representative I
Reference Code: 4955
Position Title: Customer Service Representative I
Location: REMOTE, Chicago, IL, 60601
Duration: 4/15/2021 – 10/14/2021 with possible extension
M- F 8am-5pm
Candidate needs to have high volume call center experience.
They will be responsible for connecting members to the right case management.
This is a non clinical position. Healthcare industry exp is preferred but not mandatory
Must reside in state of IL.
Summary: Respond to telephone inquiries from both Members and Providers and provide accurate, efficient, and courteous service. Essential Function: Respond to incoming calls from members and providers excluding provider claims calls. Achieve individual performance goals as it relates to call center objectives Engage and collaborate with other departments as applicable Comply with workplace safety standards Comply with regulatory requirements Demonstrate positive working relationships with peers and effectively manage conflict Attend meetings and training sessions as scheduled Show flexibility in meeting changing performance objectives consistent with and department objectives Knowledge/Skills/Abilities: Excellent oral and written communication skills Ability to use PC, typing 40 WPM Ability to research problems Ability to talk and type simultaneously Strong listening skills Empathy/passion for working with senior, disabled, low income populations and providers Great Interpersonal Communication Skills; Strong Verbal and Written communication skills, organizational skills and Problem Solving Bilingual communication skills preferred Ability to abide by policies Ability to maintain attendance to support required quality and quantity of work Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers Required Education: High School Diploma or GED Required Experience: 0-2 years of Customer Service/Call Center experience in Healthcare or equivalent related experience Working knowledge of Microsoft Office or other comparable software