Customer Service- Supply chain


Website Supply Chain

Reference Code: 4327

Our client, a growing Automotive Manufacturer, located in Springfield, TN, is adding a Customer Service to their Supply Chain team.  This person will ensure 100% on time delivery for customers. 


  • Ensures customer’s systems are followed at all times (ie. SMART, DDL, etc)
  • Maintains customer service work instructions and/or procedures
  • Maintains all customer routings
  • Monitors accurate timely transmission of required data to customer (ie. ASN’s)
  • Ensures all records are maintained, accurate and agrees to customer
  • Arranges any special freight
  • Performs all required checks in customer systems (ie. SMART, DDL, etc)
  • Obtains and files all customer releases
  • Maintains physical inventory of returnable containers and communicates shortages to Customers to ensure no downtime on production cells
  • Deals with packaging issues/discrepancies
  • Performs record retention as per TS guidelines
  • Liaise with the customer to ensure that all customer reporting and requirements are communicated in an accurate and timely manner


  • High School Diploma or equivalent
  • Minimum of 3 years experience in a Customer Service role in an Automotive environment
  • In-depth knowledge of OEM based EDI systems (eg. DDL, SMART, GM SupplyPower)
  • Ability to look ahead and identify possible customer shortages
  • Knowledge of ISO 14001: 2015
  • Knowledge of IATF 16949

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