Desktop Support

Reference Code: 5042

Our client is a global solution provider of supply chain automation and access control products, software, and services. Headquartered in Chicago with regional offices across North America and the UK, we offer solutions that enable organizations to automatically capture and manage data about their assets, people, and transactions. We work with our customers to improve productivity, worker mobility, and the customer experience. The company goes to market with industry-leading websites, technically trained sales professionals, and solution architects. We are investing in our next phase of growth through new markets and expansion of our product initiatives, new marketing and acquisition of additional capabilities.

 

WHO YOU ARE: We are looking for a Desktop Support Technician. The full-time Desktop Support Engineer is part of a team of IT professionals who provide in-house technical PC hardware and software support. This person works with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows software. In addition, this person implements special projects which require researching new technology and solving complex problems.

Job Responsibilities

· Assist personnel with PCs, servers, networks, printers, software, and phones

· Package, test, deploy, update, and troubleshoot software

· Create and maintain desktop images

· Perform routine network and PC installation, and troubleshoot, maintain and resolve any related problems

· Setup new users in our systems

· Remove/disable system access for departing employees

· Analyze desktop hardware and software processes for efficiency and needs

· Document processes and procedures

· Coordinate upgrade of desktop equipment and software

· Maintain ticketing system for prioritizing tasks

· Escalate or delegate issues to other IT members if required

· Be the primary point of contact for personnel with any IT question or task

· Manage Active Directory and Exchange users and groups

· Maintain phone system users, teams, and call flow logic

· Grant/revoke access to various internal and external systems

· Train personnel on how to best use the different systems and tools

· Follow PCI compliance guidelines

 

Technical Skills

· PC hardware, Windows desktop,

· VoIP (Fuze preferred)

· CRM (SalesForce) and/or ERP (NetSuite) experience is a plus

· Automated Software Development (Symantec/Altiris Preferred)

· VMware Workstation

o Active Directory

o Office365

o DNS and DHCP

· Microsoft Office

· Ticketing Software (Zoho Preferred)

· Experience with modern technologies like shared files, google apps, MS Teams

 

Education

· 1 – 3 years IT experience

 

Certifications

· MCP

· A+

 

 

The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, vision, life insurance, and 401(k) match.

Please email devinne.love@bluestonestaffing.com if you are interested!