Help Desk Specialist – Level 2


Website Administrative

Reference Code: 4216

Our client, a renowned non-profit organization located in Chicago, is adding a Level 2 Help Desk Specialist to their team on a contract basis.  This person will work as part of a cohesive and highly collaborative team, in the support of 400 users.


  • Respond to incoming service request via telephone, e-mail and other sources in a timely, effective and courteous manner.  Log, categorize and prioritize requests in adherence to IT department operating procedures.
  • Perform on-site or remote analysis, diagnosis and resolution of hardware, software and connection problems for a variety of systems; recommend and implement remedial solutions.
  • Provision and maintain computers, mobile devices, telephones, printers, kiosks, and related peripherals.
  • Install and/or upgrade software.  Provide end user support for standard applications (e.g. M365, Creative Suite, AutoCad, and Zoom)


  • Associates Degree or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience is required.
  • Experience with Windows 7+, Macintosh OSX, Microsoft Office 2013+ and similar technologies.
  • Experience with Android and iPhone/iPad devices in an enterprise environment.
  • Experience with VoIP telephones, MFP printers, networking and WiFi networks.


If you believe this is the right career move for you, please send your resume to:


Find out more about blueStone Staffing at:



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