Reference Code: 8346

Position: Integrated Case Manager
Duration: 13 week contract
Location: Detroit, MI

Key Responsibilities/Deliverables:

  • Conducts a comprehensive assessment of patient and family/caregiver?s biomedical, psychological, social and functional needs to gage the potential impact on recovery. 

  • Develops personalized patient-centered care plans aimed at optimizing the patient?s care experience. 

  • Engages patients and their families as part of the care team through advocacy, ongoing communication, health education, identification of resources and service facilitation. 

  • Utilizes professional judgment, critical thinking, motivational interviewing and self-management techniques to assist patients in overcoming barriers to goal achievement. 

  • Provides counseling and interventions related to treatment decisions and end of life issues including Advanced Care Planning. 

  • Provides coordination as necessary to ensure patients seamlessly and safely transition between care settings. 

  • Advocates for appropriate delivery of services within the patient?s health plan benefit structure. 

  • Collaborates with appropriate members of the patient?s treatment/care team to co-manage patients with complex medical and social needs. Facilitates interdependent collaborate care conferences. 

  • Continually evaluates the patient?s response to the care/treatment plan making modifications when necessary. 

  • Plans and participates in process improvement activities designed to reduce risk, inclusive of data collection, analysis and follow-up intervention activities. 

  • Facilitates interventions in cases involving child abuse and neglect, domestic violence, elder abuse, institutional abuse and sexual assault. 

  • Supports department based goals, which contribute to the success of the organization. 

  • Performs other duties as assigned 

Required Skills:

  • Excellent verbal communication and written documentation skills. 

  •  Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization. 

  •  Strong problem-solving, analytical and decision-making skills. 

  •  Strong computer skills and knowledge. 

  •  Experience in discharge planning, home health care, rehabilitative medicine, community health or managed care preferred. 

  •  Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles. 

  •  Knowledge of medical ethics and legal implications related to case management. 

  •  Understanding of social determinants of health and their impact on a patient?s wellbeing. 

  •  Well versed in facilitating community resources to meet the needs of diverse populations. 

  •  Strong organizational, planning and implementation skills with the ability to handle multiple complex patient needs simultaneously. 

  •  Strong sense of compassion with the ability to successfully advocate for patients and their families. 

  • Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS? Customer Service Policy and summarized below: 

  •  Communication  Ownership 

  • Understanding  Motivation 

  • Sensitivity  Excellence 

  •  Teamwork  Respect 

  • Must practice the customer skills as provided through on-going training and in-services. 

  • Must possess the following personal qualities: 

  • Be self-directed 

  •  Be flexible and committed to the team concept 

  •  Demonstrate teamwork, initiative and willingness to learn 

  •  Be open to new learning experiences 

  •  Accepts and respects diversity without judgment 

  •  Demonstrates customer service values 


  •  Ability to work in an interprofessional team. 

  •  Ability to travel to meet with patients/members as needed in a variety of care settings (specialty appointments, hospital, skilled nursing facilities, etc.). 

  •  Demonstrates flexibility in an environment of constant change. 

  •  Work in a clinical environment with potential exposure to communicable disease. 

  •  Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license. 

  •  Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) preferred. 

  • o For current employees, effective date 10/31/2019, certification is required by December 2023. 


To submit your application, click on the 'Apply for Job' link below 


blueStone Healthcare Staffing recruits top talent for some of the most desired companies on a contract, contract-to-hire and direct hire basis. We take pride in presenting our candidates with great opportunities they may not have exposure to elsewhere. By working with blueStone, you'll have access to rewarding job opportunities, competitive compensation, and industry leading benefits packages. We look forward to helping you land your next career opportunity and achieving your goals! 


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