Website Quality Assurance / Software Test

Reference Code: 8328

Position: Operation Support
Client: Tier 1 Automotive Supplier
Location: Remote
Duration: 12 month contract with possible extension

Key Responsibilities/Deliverables:

  • Provide Day-to-Day Operations of Incidents, problems, escalations as appropriate, and ensure root cause has been identified, and permanent fixes have been implemented Incident, Knowledge, Problem, Rally and Change Management  

  • Maintain operational Service Level Agreements, Availability, Data Quality and Security Controls of the Identity and Access Management Offering  

  • Provide critical 7×24 support of Identity and Access Management Cloud Based Services  

  • Maintain documentation of all operational processes, procedures, and configurations  

  • Generate Metrics related to SLAs, Up-Time, etc. for Customer awareness 

  • Maintain & test DR document, and perform backup and disaster recovery procedures  

  • Responsible for reviewing and monitoring our SLA is being met by our Cloud Based Service Provider  

  • Resolve operational concerns through collaboration with customers, engineering SMEs, and product vendors.  

  • Test all new Features being released and support those released for the Identity and Access Management Offering 

  • Build out Scripts to help Automate portions of the Operational Day-to-Day Support  

  • Coordinate Change controls between our Cloud based provider, Ford IT Customers, and Engineering teams  

  • Follow all Ford Change Control processes  

  • Work with product vendor to coordinate distribution of regular updates/patches  

  • Responsible for coordinating the deployment of new Cloud Identity software or solutions to Ford Cloud Identity environments  

  • Work with various infrastructure support teams to provide technical direction and address security issues (NA Security Operations, Engineering, Cyber Security, Enterprise Vulnerability)  

  • Interact with team members to improve tools, technology stack, and application performance and stability 

Required Skills:

  • Solid understanding in Security domains, especially Identity and Access Management  

  • Hands on experience of PowerShell script programming  

  • Experience of designing and implementing applications and infrastructure in Microsoft Windows environment  

  • Ability to learn new technology quickly with little documentation 

  • Be able to work within a team environment, also self-motivated 

  • Proven track record to develop and document requirements  

  • Experience with Rally and Agile development 

  • 5+ years of IT experience 

To submit your application, click on the 'Apply for Job' link below 


blueStone Staffing recruits top talent for some of the most desired companies on a contract, contract-to-hire and direct hire basis. We take pride in presenting our candidates with great opportunities they may not have exposure to elsewhere. By working with blueStone, you'll have access to rewarding job opportunities, competitive compensation, and industry leading benefits packages. We look forward to helping you land your next career opportunity and achieving your goals! 


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