Operation Support

Reference Code: 8328

Position: Operation Support
Client: Tier 1 Automotive Supplier
Location: Remote
Duration: 12 month contract with possible extension

Key Responsibilities/Deliverables:
 

• Provide Day-to-Day Operations of Incidents, problems, escalations as appropriate, and ensure root cause has been identified, and permanent fixes have been implemented Incident, Knowledge, Problem, Rally and Change Management  

• Maintain operational Service Level Agreements, Availability, Data Quality and Security Controls of the Identity and Access Management Offering  

• Provide critical 7×24 support of Identity and Access Management Cloud Based Services  

• Maintain documentation of all operational processes, procedures, and configurations  

• Generate Metrics related to SLAs, Up-Time, etc. for Customer awareness 

• Maintain & test DR document, and perform backup and disaster recovery procedures  

• Responsible for reviewing and monitoring our SLA is being met by our Cloud Based Service Provider  

• Resolve operational concerns through collaboration with customers, engineering SMEs, and product vendors.  

• Test all new Features being released and support those released for the Identity and Access Management Offering 

• Build out Scripts to help Automate portions of the Operational Day-to-Day Support  

• Coordinate Change controls between our Cloud based provider, Ford IT Customers, and Engineering teams  

• Follow all Ford Change Control processes  

• Work with product vendor to coordinate distribution of regular updates/patches  

• Responsible for coordinating the deployment of new Cloud Identity software or solutions to Ford Cloud Identity environments  

• Work with various infrastructure support teams to provide technical direction and address security issues (NA Security Operations, Engineering, Cyber Security, Enterprise Vulnerability)  

• Interact with team members to improve tools, technology stack, and application performance and stability 

Required Skills:
 

• Solid understanding in Security domains, especially Identity and Access Management  

• Hands on experience of PowerShell script programming  

• Experience of designing and implementing applications and infrastructure in Microsoft Windows environment  

• Ability to learn new technology quickly with little documentation 

• Be able to work within a team environment, also self-motivated 

• Proven track record to develop and document requirements  

• Experience with Rally and Agile development 

• 5+ years of IT experience 

To submit your application, click on the 'Apply for Job' link below 

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