Senior Director – IT Operations


Website Infrastructure/Networking

Our global manufacturing client is currently seeking a Senior Director – IT Operations to work from their Chicago (O’Hare area) headquarters. This high visibility role supports 10 business units across North and South America and ensures that technology enables and advances their business objectives. This leader ensures the global infrastructure and security standards are implemented across the Americas’ businesses and deliver operational excellence.


Specific responsibilities of the role include:

  • Partner with Business Leaders to understand and represent the IT needs
  • Partner with Technology Leadership to set the IT strategy for the region and align with the global strategy and standards
  • Execute the corporate IT Plan across the Americas
  • Ensure that all Americas users have access to systems that are secure, performing, scalable, and reliable
  • Provide thought leadership for global infrastructure standards and IT outsourcing to reduce run costs and improve service
  • Directly manage the operational services and projects for North American business units
  • Ensure that disaster recovery, business continuity, risk management and access controls capabilities are in place and delivering on expectations
  • Define and deliver services to committed SLA’s and KPI’s
  • Manage 3rd party suppliers delivering operations support and related key projects
  • Coordinate with peers and Global Operations Leadership on global standards and providers  


Requirements for consideration include:

  • Bachelor’s Degree
  • 5-7 years of successful business experience leading a Global Operations team
  • Experience leading infrastructure core technology delivery including network, systems, storage, unified communications, ERP, CRM and web properties
  • Experience with global IT outsourcing strategy and implementation
  • Ability to travel internationally as required


This is a fulltime, salaried position that requires a daily presence in the Chicago, IL area.

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