Tier 2 Systems Analyst


Website Infrastructure/Networking

Reference Code: 7094

As a Tier 2 Tech Systems Analyst, you will be a critical member of the IT Department, providing technical support for workstations, network infrastructure, server infrastructure, and storage infrastructure, in addition to work with the bank?s outsourced IT Management Service Provider (MSP) and third-party vendors that support bank related systems. This position includes troubleshooting, documenting and actively resolving workstation and network technical issues.

Primary Responsibilities include, but are not limited to: 

  • Deploy, configure and maintain workstations, networking equipment and other critical infrastructure systems
  • Troubleshoot hardware and software issues
  • Document internal processes and procedures related to duties and responsibilities
  • Create and update SOP documentations
  • Communicate with end-users to understand their support requests
  • Work through project tickets as assigned by FVP of Internal IT
  • Enter all work as service or project tickets into ticketing system
  • Ability to obtain and maintain a combination of industry certifications (Microsoft, VMWare, Cisco, Dell, and Citrix)
  • Travel to client locations and/or data centers to rack and cable servers and other hardware or provide hardware maintenance and troubleshooting as needed


Requirements and Preferred Skills:

  • Minimum 2+ years of experience with Microsoft Office and Office 365, Adobe, Windows Server, VMWare, and associated technology solutions.
  • Base understanding of different protocols and services (TCP/IP, DNS, DHCP, NTP, SNMP, Active Directory, etc.).
  • Base understanding of storage systems and communication (SAN, ISCSI)
  • Understanding of disaster recovery and business continuity
  • Excellent written and verbal skills
  • Base understanding of different protocols and services (TCP/IP, DNS, DHCP, etc.)
  • Strong analysis and troubleshooting skills, and the ability to operate under pressure
  • Ability to work independently and as part of a team to solve complex problems
  • Understanding of disaster recovery and business continuity
  • Good verbal and written communication skills.
  • Self-motivated, flexible, and eager to constantly improve and expand skill set
  • Ability to travel to client locations for on-site support as needed



  • Minimum A.S. degree in a technical discipline (or equivalent work experience)
  • Technical certifications in Desktop and/or Server support required, Microsoft preferred **
  • Technical certifications in VMware, Cisco or Citrix preferred **


** Technical certifications must be considered current by issuing vendor(s)


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