IT – Analyst / IT Security 1
Are you a tech-savvy professional with a knack for IT security? If so, we have the perfect opportunity for you! We are currently seeking an IT Analyst I / IT Security Specialist to join our dynamic team.
As an IT Analyst I, you will provide intermediate technical support across a range of areas including Desktop, Help Desk, Security, Unified Communications, Business Solutions, Application Support and Development, Server, Storage and Backup, Network, and Geographic Information Systems (GIS). You will be an integral part of small project teams, actively participating in team training and applying team principles in your daily work.
Your responsibilities will include:
- Assisting in fulfilling service requests and performing requested service support under the guidance of senior technical staff.
- Performing intermediate problem analysis, diagnostics, and troubleshooting in support of designated applications and infrastructure platforms.
- Communicating technical information, training, and instructions to diverse audiences.
- Supporting application maintenance, modifications to existing scripts and reports, and developing basic and intermediate level automated system batch processes and jobs.
- Providing customer service support, including answering calls, determining the scope of a customer’s problem, initiating and/or maintaining problem tickets and Incident Reports (IRs) using an online incident management system, and intermediate troubleshooting and resolution/escalation.
- Installing and supporting hardware and/or software, and implementing, maintaining, and/or monitoring operating systems and their related subsystems.
Additional duties specific to Desktop and Help Desk Assignments include:
- Identifying improvement opportunities such as tools, processes, procedures, installation, configuration, and troubleshooting techniques.
- Developing troubleshooting, installation, and configuration documentation.
- Performing more complex software installation, such as those with multiple components and interfacing requirements.
- Installing advanced peripherals and developing peripheral installation procedures.
This role requires an Associate’s Degree in Computer Science or a related field and 6 months of experience in the technical support area of assignment OR a Bachelor’s Degree in Computer Science or a related field.
Customer service and teamwork experience is highly desirable. Supervisory experience may be preferred.
Interested? Contact us directly to learn more!
blueStone Staffing Solutions brings top talent to some of the most desired companies on a contract, contract-to-hire and direct hire basis. We take pride in presenting our candidates with great opportunities they may not have exposure to elsewhere. By working with blueStone, you’ll have access to rewarding job opportunities, competitive compensation, and industry leading benefits packages. We look forward to helping you land your next career opportunity and achieve your goals!