Tier 1 Tech Engineer
Are you a tech-savvy problem solver with a passion for delivering exceptional client support? We are looking for a Tier I Engineer to join our dynamic Technology team. In this role, you'll be the first point of contact for our clients, helping resolve technical issues, ensuring smooth IT/Telecom operations, and providing outstanding client service.
Responsibilities:
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Client Support: Respond to and process client support requests via voice, email, and web-based ticketing systems.
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Problem Resolution: Resolve small to mid-size technical problems related to connectivity, products, and services.
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Network Collaboration: Collaborate with clients' service providers to identify and resolve network issues affecting voice and data services.
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Desktop Support: Assist end-users in resolving desktop-level helpdesk tickets.
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Documentation: Maintain thorough documentation and communication records in the company's internal database.
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Technology Knowledge: Stay up-to-date with relevant technology trends and follow ITIL best practices.
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Collaboration: Coordinate with Technology management to address hardware or software-related issues across connectivity, desktop, network, server, and voice systems.
Desired Qualifications/Skills:
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Client Service: Exceptional client service orientation to provide a positive experience for clients.
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Technology Exposure: Exposure to diverse technology skills, including desktop support, network/server/voice infrastructure design, business application management, and LAN/WAN administration.
If you are a client-focused problem solver with a passion for technology, we invite you to apply for this Tier I Engineer position. Join our team and be at the forefront of delivering top-notch IT/Telecom support to our valued clients.
blueStone Staffing Solutions brings top talent to some of the most desired companies on a contract, contract-to-hire and direct hire basis. We take pride in presenting our candidates with great opportunities they may not have exposure to elsewhere. By working with blueStone, you’ll have access to rewarding job opportunities, competitive compensation, and industry leading benefits packages. We look forward to helping you land your next career opportunity and achieve your goals!